PRICING: How is the final value determined for each device?
We process all devices through a 25 point functionality test and cosmetic inspection. The final value is determined by the device’s condition. We offer a simple, 2 tier pricing system:
Good Condition Price
If the device passes our 25 point functionality test and cosmetically shows minimal signs of use, we pay the Good Condition Price.
- Please note: If the device passes our 25 point functionality test but has more significant signs of use, such as scratches or scuffs on the housing or screen, the Good Condition Price may be reduced by up to 15%.
Damaged Condition Price
If a device fails any part of our 25 point functionality test or has significant cosmetic damage, we pay the Damaged Condition Price.
- Devices that do not power on or have an activation lock (e.g. iCloud, Google or DEP Lock) have zero value, as these devices cannot be tested and data sanitized.
Does Secure Buyback contact me with the results of the diagnostic testing?
Yes. Once our technicians have completed the functional and cosmetic testing of your devices, our customer service team will contact you via email to discuss the results and final value. We offer a limited 100% Satisfaction Guarantee policy. Please read our User Agreement to learn more.
How quickly will payment be issued?
Does Secure Buyback erase personal data from all devices?
Yes, we employ a comprehensive DOD-5520.20-M Three-Wipe data erasure and sanitization protocol to erase user data on devices. Please click here to learn more about our data erasure policy .
Is a shipment receipt and diagnostic report included with payment?
We will include a Secure Buyback Report along with your check. The report will detail the model, quantity, amount paid, and total. We additionally include a serialized IMEI diagnostic report from our Phonecheck platform, which will detail the results of our 25 point diagnostic and data erasure process.
Does Secure Buyback pay for the shipping?
Are shipping boxes provided?
No. We request that you use (or re-use) a sturdy box or padded envelope. Our dedication to the environment extends to all aspects of our business, including the use of shipping boxes. With millions of boxes readily available for shipping, it would be irresponsible to produce new boxes for this purpose.
Should all activation locks be removed?
Yes. Please remove all activation locks from your devices (e.g. iCloud, Google, Remote Management, MDM or DEP locks). Activation locks prevent the re-use of any device and will significantly affect the devices value. Your IT staff can easily remove any corporate Remote Management system such as MDM or DEP. The device user generally needs to remove iCloud (find my iPhone) or Google lock.
Are batteries required?
Yes, we need the batteries and the battery covers (a battery cover is the plastic “back” of the phone that covers the battery.) When shipping, please make sure any batteries included in your shipment are attached to their corresponding phones. If the battery is unavailable, we will accept the phone by itself, although payment may be nominally reduced. Fortunately, most newer smartphones all have internal batteries, so there is no need to locate or attach the battery.
Are chargers & other accessories accepted?
We accept chargers, but they are not required for full value. Please do not ship other accessories, such as boxes, car chargers or manuals. If you are including a charger, please make sure to wrap your phone to protect it properly, as enclosed chargers tend to scratch other devices.
How does Secure Buyback process the devices?
Secure Buyback processes all devices through an environmentally responsible zero landfill process. Click here to learn more about our Recycling Process & Environmental Policy.
Can the order status be viewed online?
You can track your FedEx shipment at www.fedex.com using your FedEx tracking number. We do not offer “order status” on our website, as we do not require our customers to set up a user ID and password. However, we will keep you informed throughout the entire trade-in process, and we issue payment within five days of receiving your shipment. We believe you will be impressed with the speed and efficiency that we process your shipment.
You can always email us at firstname.lastname@example.org to check the status of your order or to inquire about your shipment. Our friendly customer service team will respond quickly to your questions from Monday through Friday, 9AM to 5PM EST.